Руководство По Установке для Cisco Unified Contact Center Enterprise 11.0(1)
6
Installing Cisco Security Agent for Cisco Intelligent Contact Management Software, Release 6.0(0) October 2004
Listener Changes
The DDSN Transfer Process (DTP) on ICM writes to a share directory on the Listener server. With Cisco
Security Agent installed on the Listener server, the DTP process (which runs on a remote server) is now
only allowed to write to a share directory on the Listener server with the following structure:
Security Agent installed on the Listener server, the DTP process (which runs on a remote server) is now
only allowed to write to a share directory on the Listener server with the following structure:
<drive>:\customer\<customer name>\import\<file name>
<drive> can be any fixed drive, such as the C or D drive.
<file name> includes any file written to the import directory.
An example of an acceptable directory name is:
C:\customer\cust01\import
Logger Backup Changes
In earlier releases, customers were allowed to backup their ICM database to anywhere on their drive.
Starting with 6.0(0), if the Logger is running Cisco Security Agent, then the SQL Server backup process
is constrained to write the backup files to a directory with path restrictions. This approach improves
security on these servers. The backup process should only write to a directory path which matches the
following:
is constrained to write the backup files to a directory with path restrictions. This approach improves
security on these servers. The backup process should only write to a directory path which matches the
following:
**\MSSQL\BACKUP\**
Custom-Template Creation Change
In earlier releases, customers using InfoMaker were allowed to directly edit a .pbl file on the Admin
Workstation, in order to add or edit a template.
Workstation, in order to add or edit a template.
Starting with 6.0(0), if Cisco Security Agent is installed, customers must copy the .pbl from the Admin
Workstation to the remote machine on which InfoMaker is running, edit it with InfoMaker, and then copy
the .pbl file back to the Admin Workstation.
Workstation to the remote machine on which InfoMaker is running, edit it with InfoMaker, and then copy
the .pbl file back to the Admin Workstation.
System Requirements
•
Cisco ICM 6.0(0)
•
Microsoft Windows 2000 Server (or Advanced Server) in English
Before You Begin the Installation
Before you install the Cisco Security Agent for Cisco ICM software, review the following information:
•
Confirm that the computer you are using to install Cisco Security Agent has 20 MB of hard disk
space available for the download file and the installed files.
space available for the download file and the installed files.
•
Cisco ICM software must be installed before you install Cisco Security Agent.