Руководство По Установке для Cisco Cisco Unified Contact Center Enterprise 9.0(2)

The DDSN Transfer Process (DTP) on ICM writes to a share directory on the Listener server. With Cisco 
Security Agent installed on the Listener server, the DTP process (which runs on a remote server) is now 
only allowed to write to a share directory on the Listener server with the following structure:

<drive>:\customer\<customer name>\import\<file name>

<drive> can be any fixed drive, such as the C or D drive.

<file name> includes any file written to the import directory. 

An example of an acceptable directory name is:

C:\customer\cust01\import

In earlier releases, customers were allowed to backup their ICM database to anywhere on their drive.

Starting with 6.0(0), if the Logger is running Cisco Security Agent, then the SQL Server backup process 
is constrained to write the backup files to a directory with path restrictions. This approach improves 
security on these servers. The backup process should only write to a directory path which matches the 
following:

**\MSSQL\BACKUP\**

In earlier releases, customers using InfoMaker were allowed to directly edit a .pbl file on the Admin 
Workstation, in order to add or edit a template.

Starting with 6.0(0), if Cisco Security Agent is installed, customers must copy the .pbl from the Admin 
Workstation to the remote machine on which InfoMaker is running, edit it with InfoMaker, and then copy 
the .pbl file back to the Admin Workstation.

Cisco ICM 6.0(0)

Microsoft Windows 2000 Server (or Advanced Server) in English

Before you install the Cisco Security Agent for Cisco ICM software, review the following information:

Confirm that the computer you are using to install Cisco Security Agent has 20 MB of hard disk 
space available for the download file and the installed files.

Cisco ICM software must be installed before you install Cisco Security Agent.