Руководство По Обслуживанию для Cisco Cisco IP Contact Center Release 4.6.2

For more information about creating routing scripts, refer to the ICM Scripting and Media
Routing Guide for Cisco ICM/IPCC Enterprise & Hosted Editions and the ICM Script Editor
online help.

For more information about configuring IPCC Enterprise, refer to the IPCC Installation and
Configuration Guide for Cisco IPCC Enterprise Edition.

IPCC Administration Guide for Cisco Unified Contact Center Enterprise 7.5(1)