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Руководство Пользователя для Cisco Cisco IPCC Web Option

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ICM WebView Online Help 
Blended Agent Reports
Blended agent historical reports
Contacted
The number of telephone numbers contacted.
Derived from: Campaign_Query_Rule_Half_Hour.ContactedToHalf
Avg Talk Time
The average length of time spent talking to each contact.
Derived from: Campaign_Query_Rule_Half_Hour.TalkTimeToHalf / 
Campaign_Query_Rule_Half_Hour.ContactedToHalf
Avg Wrapup Time
The average length of time spent in wrap-up work for each contact.
Derived from: Campaign_Query_Rule_Half_Hour.TalkTimeToHalf / 
Campaign_Query_Rule_Half_Hour.WrapupTimeToHalf  
Query Rule Summary
A summary of each field for each query rule.
Campaign Summary
A summary of each field for each campaign.
Report Summary
A summary of each field for all campaigns.