Руководство Пользователя для Cisco Cisco IPCC Web Option
7-25
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Blended Agent Reports
Blended agent historical reports
Busy
The number of contacts for which busy signals were detected during the
half-hour interval.
Derived from: Dialer_Half_Hour.BusyDetectToHalf
Derived from: Dialer_Half_Hour.BusyDetectToHalf
Voice
The number of contacts for which a voice was detected during the half-hour
interval.
Derived from: Dialer_Half_Hour.VoiceDetectToHalf
Derived from: Dialer_Half_Hour.VoiceDetectToHalf
Answering Machine
The number of contacts for which answering machines were detected during
the half-hour interval.
Derived from: Dialer_Half_Hour.AnsweringMachineDetectToHalf
Derived from: Dialer_Half_Hour.AnsweringMachineDetectToHalf
SIT Tones
The number of contacts for which SIT Tones were detected during the
half-hour interval.
Derived from: Dialer_Half_Hour.SITToneDetectToHalf
Derived from: Dialer_Half_Hour.SITToneDetectToHalf
No Answer
The number of contacts which were not answered during the half-hour inter-
val.
Derived from: Dialer_Half_Hour.NoAnswerDetectToHalf
Derived from: Dialer_Half_Hour.NoAnswerDetectToHalf
Aband
The number of contacts which were abandoned during the half-hour interval.
Derived from: Dialer_Half_Hour.AbandonDetectToHalf
Derived from: Dialer_Half_Hour.AbandonDetectToHalf
Dialer Summary
A summary of each field for each dialer.
Report Summary
A summary of each field for all dialers.