Руководство Пользователя для Cisco Cisco IP Contact Center Release 4.6.1

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Agent Reports

agtskg04: Agent Task Detail Activity Report

The percentage of Log On duration that the agent spent in wrap-up in this skill 

group during the interval. An agent doing wrap-up work is either in the Work 

Ready or Work Not Ready state. This value is measured against the total time 

the agent was logged on during the interval.
Derived from: (Agent_Skill_Group_Half_Hour.WorkReadyTimeToHalf + 

Agent_Skill_Group_Half_Hour.WorkNotReadyTimeToHalf) / 

Agent_Skill_Group_Half_Hour.LoggedOnTimeToHalf

The total data for all agents in the media routing domain.

The total data for an agent.

The total data for all agents in the report.