Руководство Пользователя для Cisco Cisco IP Contact Center Release 4.6.1
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Cisco IP Contact Center Enterprise Edition WebView Template Reference Guide 6.0(0)
IPCC Peripheral Service Report Templates
Summary List of IPCC Peripheral Service Templates
historical
A table summary of the activity of the IVR
service for the selected half-hour inter-
val(s).
service for the selected half-hour inter-
val(s).
The persvc22 and persvc23 reports are for
IVR services that reside on IVR PGs that
have Service Control reporting enabled and
Queue reporting disabled.
IVR services that reside on IVR PGs that
have Service Control reporting enabled and
Queue reporting disabled.
historical
A table summary of daily IVR self-service
activity.
activity.
historical
A table summary of agent call activity in a
service for the selected half-hour inter-
val(s).
service for the selected half-hour inter-
val(s).
historical
A table summary of daily agent call activity
in a service.
in a service.
historical
Lists all the available report data from the
Service_Half_Hour database table for each
selected service during the time period
selected when the report is generated.
Service_Half_Hour database table for each
selected service during the time period
selected when the report is generated.
real-time
Lists all the available report data from the
Service_Real_Time database table for each
selected service at the moment the report
is generated.
Service_Real_Time database table for each
selected service at the moment the report
is generated.
Template
Type
Description