Руководство Пользователя для Cisco Cisco E-Mail Manager Unity Integration Option
Preface
Related Publications
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Template Design Guide Using InfoMaker for Cisco ICM/IPCC Enterprise & Hosted Editions, Release 7.0(0)
Related Publications
The following also pertain to WebView Reporting.
Database Schema Handbook for Cisco ICM/IPCC Enterprise & Hosted Editions
Documents how data is organized in the Cisco ICM/IPCC Enterprise database
tables. (WebView reports access data from these tables.) Schema Help
available from the Cisco Admin Workstation program group also documents
the databases.
tables. (WebView reports access data from these tables.) Schema Help
available from the Cisco Admin Workstation program group also documents
the databases.
Reporting Guide for Cisco IPCC Enterprise & Hosted Editions
Covers how reporting data is generated and how to interpret reporting data in
an IPCC Enterprise Environment. Explains how the configuration and
scripting of reporting data enable you to plan and deploy your IPCC
Enterprise system to meet your reporting needs. Does not contain information
on reporting in a traditional ACD contact center environment.
an IPCC Enterprise Environment. Explains how the configuration and
scripting of reporting data enable you to plan and deploy your IPCC
Enterprise system to meet your reporting needs. Does not contain information
on reporting in a traditional ACD contact center environment.
WebView Installation and Administration Guide for Cisco ICM/IPCC Enterprise
& Hosted Editions
& Hosted Editions
Explains how to install and set up WebView Reporting and how to set up
users to access WebView. Includes troubleshooting tips.
users to access WebView. Includes troubleshooting tips.
WebView online Help
Describes how to use WebView and includes reference descriptions of all the
templates. Note that Cisco does not provide online help for creating or
working with custom templates.
templates. Note that Cisco does not provide online help for creating or
working with custom templates.
IPCC Enterprise Template Reference Guide
Describes the Cisco IPCC Enterprise WebView report templates. Note that
this material is also available in the template reference sections of the online
help.
this material is also available in the template reference sections of the online
help.
All of these guides are available for download in PDF format when you follow the
Customer Contact Software link at this URL:
Customer Contact Software link at this URL:
For additional information about Cisco Intelligent Contact Management (ICM)
software and the IPCC Enterprise solution, see the customer contact software
section at the
software and the IPCC Enterprise solution, see the customer contact software
section at the