Руководство Пользователя для Cisco Cisco E-Mail Manager Unity Integration Option
Chapter 2 Introduction to Report Templates
About Templates
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Template Design Guide Using InfoMaker for Cisco ICM/IPCC Enterprise & Hosted Editions, Release 7.0(0)
About Templates
Templates contain configuration instructions for a specific presentation of data.
A template provides the SQL queries, as well as the format, columns, headers,
sorts, summaries, and groupings of data that can appear in a report.
sorts, summaries, and groupings of data that can appear in a report.
When WebView reporting users create a report, they first select a reporting
category, then select a template from that category, and finally specify the items
(such as agents, skill groups, or peripherals) that are to populate that report. For
historical reports, the user also selects a date range.
category, then select a template from that category, and finally specify the items
(such as agents, skill groups, or peripherals) that are to populate that report. For
historical reports, the user also selects a date range.
When the report is generated from the template, its content reflects these item and
date-range selections.
date-range selections.
Cisco Templates and Custom Templates
Cisco templates are installed when you run WebView Reporting from ICM Setup.
More than 225 Cisco-provided templates are available with WebView.
More than 225 Cisco-provided templates are available with WebView.
Custom templates are templates created using Sybase InfoMaker. They are often
created as ‘Save As’ (that is modified and renamed) versions of Cisco templates.
created as ‘Save As’ (that is modified and renamed) versions of Cisco templates.
Note
Cisco supports your ability to create custom templates as described in this guide.
However, Cisco cannot troubleshoot SQL query errors or performance problems
due to custom templates that were created incorrectly.
However, Cisco cannot troubleshoot SQL query errors or performance problems
due to custom templates that were created incorrectly.
Note also that if you change and rename a Cisco-provided template, it becomes
an unsupported custom template.
an unsupported custom template.
Once a custom template is created and deployed, any changes that you make to it
do not change the original Cisco template on which it was based.
do not change the original Cisco template on which it was based.
Similarly, any changes to a Cisco template (for example, a change to columns and
groupings due to a new release of WebView) do not change custom templates
based on that original Cisco template.
groupings due to a new release of WebView) do not change custom templates
based on that original Cisco template.