Руководство Пользователя для Cisco Cisco IPCC Web Option
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WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(1)
Chapter 2 CallType Reports
IPCC Call Type Historical Reports
Interval 1: Aban
The number of calls abandoned up to interval 1. The system default interval 1 is 8
seconds. For example: < 00:08
seconds. For example: < 00:08
Derived from: Call_Type_Half_Hour.AbandInterval1
Interval 2: Ans
The number of calls answered up to interval 2. The system default interval 2 is 30
seconds. For example: < 00:38
seconds. For example: < 00:38
Derived from: Call_Type_Half_Hour.AnsInterval2
Interval 2: Aban
The number of calls abandoned up to interval 2. The system default interval 2 is 30
seconds. For example: < 00:38
seconds. For example: < 00:38
Derived from: Call_Type_Half_Hour.AbandInterval2
Interval 3: Ans
The number of calls answered up to interval 3. The system default interval 3 is 60
seconds (1 minute). For example: < 01:38
seconds (1 minute). For example: < 01:38
Derived from: Call_Type_Half_Hour.AnsInterval3
Interval 3: Aban
The number of calls abandoned up to interval 3. The system default interval 3 is 60
seconds (1 minute). For example: < 01:38
seconds (1 minute). For example: < 01:38
Derived from: Call_Type_Half_Hour.AbandInterval3
Interval 4: Ans
The number of calls answered up to interval 4. The system default interval 4 is 90
seconds (1 and 1/2 minutes). For example: < 03:08
seconds (1 and 1/2 minutes). For example: < 03:08
Derived from: Call_Type_Half_Hour.AnsInterval4
Interval 4: Aban
The number of calls abandoned up to interval 4. The system default interval 4 is 90
seconds (1 and 1/2 minutes). For example: < 03:08
seconds (1 and 1/2 minutes). For example: < 03:08
Derived from: Call_Type_Half_Hour.AbandInterval4
Interval 5: Ans
The number of calls answered up to interval 5. The system default interval 5 is 120
seconds (2 minutes). For example: < 05:08
seconds (2 minutes). For example: < 05:08
Derived from: Call_Type_Half_Hour.AnsInterval5
Interval 5: Aban
The number of calls abandoned up to interval 5. The system default interval 5 is 120
seconds (2 minutes). For example: < 05:08
seconds (2 minutes). For example: < 05:08
Derived from: Call_Type_Half_Hour.AbandInterval5