Руководство Пользователя для Cisco Cisco E-Mail Manager Unity Integration Option
2-
232
WebView Template Reference Guide for Cisco IPCC Enterprise & Hosted Editions
Agent By Team Reports
2 IPCC Agent Report Templates
agteam22: Agent Team Task Summary Daily Report
Data:
Agent Team
The Enterprise Name of the agent team and the agent team ID.
Derived from: Agent_Team.EnterpriseName + Agent_Team.AgentTeamID
Supervisor
The agent team's primary supervisor.
Derived from: Person.LastName + ' ' + Person.FirstName
Overview:
Subject
A table summary of agent call/task data for all the agents
within the selected agent team(s), gathered in day
increments.
Note: This report contains the same data as the Agteam21
report except that here the data is gathered by day rather
than by half-hour.
Fields applicable to a voice domain only are prefixed with
an asterisk (*). Such fields are not applicable for e-mail or
collaboration media.
Purpose
To show agent team daily activity (calls/tasks) for the
selected time period.
Applicable
environment
IPCC and or ICM
Template type
Historical table
Default sort order
By agent team, media routing domain, agent last name,
agent first name, and date and time
Drilldowns available
No
Schema database
tables
Agent
Agent_Skill_Group_Half_Hour
Agent_Half_Hour
Agent_Team
Agent_Team_Member
Person
Media_Routing_Domain
Skill_Group