Технические ссылки для Cisco Cisco IP Contact Center Release 4.6.1
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2. ACD Configuration
Configuring the Spectrum ACD to support the Spectrum PG requires the
following: Provisioning a Transaction Link port using either the X.25 data
link or TCP implementation over LAN and Supervisor CRT port,
modifying the Agents Class of Service, enabling the Transaction Link for
Trunk Groups, and the modification of Routing and Application
Telescripts.
following: Provisioning a Transaction Link port using either the X.25 data
link or TCP implementation over LAN and Supervisor CRT port,
modifying the Agents Class of Service, enabling the Transaction Link for
Trunk Groups, and the modification of Routing and Application
Telescripts.