Руководство По Установке для Cisco Cisco E-Mail Manager Unity Integration Option
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WebView Installation and Administration Guide for Cisco Enterprise & Hosted Editions, Release 7.0(0)
Chapter 8 Template Maintenance
Caching Templates and Items
Caching Templates and Items
Refreshing the Cache
The WebView interface now provides a way for reporting users to apply an immediate refresh for the list
of templates and for the list of items.
of templates and for the list of items.
The templates page and the items page both have a link to Refresh List, allowing reporting users to see
updated values immediately. This refresh-on-demand does not require you to restart IIS Admin Services
or to log out users. When the cache is refreshed, all users who are logged in can see the new templates
and items.
updated values immediately. This refresh-on-demand does not require you to restart IIS Admin Services
or to log out users. When the cache is refreshed, all users who are logged in can see the new templates
and items.
See the WebView online help for more information.
Configuring Caching
By default, caching is enabled for report templates and report items. The time interval after which the
cache refreshes is also set by default, as is the interval after which the cache is purged.
cache refreshes is also set by default, as is the interval after which the cache is purged.
Caching improves system performance by reducing the number of times that WebView queries the
database.
database.
Lists of cached items and templates are stored in the memory space of New Atlanta ServletExec.
•
Report items are cached only if the ICM database is not partitioned.
•
Report templates are cached regardless of database partitioning.
You can specify many cache settings using the
adminui.properties
file, located in the
<ICM ROOT>\web\webview\reporting\servlet\properties\
directory.
Basic cache configurations you can modify include enabling and disabling caching and setting the cache
refresh and purge times. You can also enable and disable separate caching for supervisors.
refresh and purge times. You can also enable and disable separate caching for supervisors.
For NAM environments, you can enable customer call type filtering so that each customer has a separate
cache for call type report items and templates for that customer’s call types.
cache for call type report items and templates for that customer’s call types.
If you modify the
adminui.properties
file, you must restart the IIS Admin services on the WebView
server machine for the changes to take effect.
By default, caching is enabled for report templates and report items. The time interval after which the
cache refreshes is also set by default, as is the interval after which the cache is purged.
cache refreshes is also set by default, as is the interval after which the cache is purged.
Enabling and Disabling Caching
To enable or disable caching, complete the following steps:
Step 1
Set the value of the
DISABLE_ITEM_LIST_CACHING
property to
true
or
false.
Step 2
Restart the IIS Admin services for the change to take effect.
Setting the Cache Refresh Time
To set the cache refresh time, complete the following steps: