Руководство Пользователя для Cisco Cisco Content Security Management Appliance M160
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AsyncOS 8.3.5 for Cisco Content Security Management User Guide
Chapter 7 Spam Quarantine
Managing Messages in the Spam Quarantine
Recipient Does Not Receive Notifications
Problem
Recipient is not receiving spam notifications.
Solution
•
If notifications are being sent to the “Deliver Bounce Messages To:” address instead of to spam
recipients, this means that spam notifications are enabled, but spam quarantine access is not enabled.
See
recipients, this means that spam notifications are enabled, but spam quarantine access is not enabled.
See
•
Have the user check the junk mail settings of their email client.
•
Check for issues with the appliance or server that you specified for Deliver Messages Via in
Managing Messages in the Spam Quarantine
This section explains how to work with messages in local or external spam quarantines.
Administrative users can see and manage all messages in the spam quarantine.
Accessing the Spam Quarantine (Administrative Users)
Step 1
Select Email > Message Quarantine > Spam Quarantine, then click the Spam Quarantine link.
The spam quarantine opens in a separate browser window.
Searching for Messages in the Spam Quarantine
Procedure
Step 1
Specify an envelope recipient.
Note
You can enter a partial address.
Step 2
Select whether the search results should match the exact recipient you entered, or whether the results
should contain, start with, or end with your entry.
should contain, start with, or end with your entry.
Step 3
Enter a date range to search through. Click the calendar icons to select a date.
Step 4
Specify a From: address, and select whether the search results should contain, match exactly, start with,
or end with the value you entered.
or end with the value you entered.
Step 5
Click Search. Messages matching your search criteria are displayed below the Search section of the
page.
page.