Release Note для Cisco Cisco E-Mail Manager Unity Integration Option
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Releases 7.0(0) SR1 – SR4 and 7.1(x) Rev. 1.14
Hardware and System Software Specification
6BICM/IPCC Hardware and Software Requirements
©2008 Cisco Systems, Inc.
42
Operating System Requirement
The Outbound Option server is supported on the Microsoft Windows Server 2003 operating system. See page 9 for the
.
ACD Requirements
Outbound Option currently supports integration to the following ACDs, which must be configured on ICM software:
• Avaya DEFINITY (refer to the Cisco ICM Software ACD Supplement for DEFINITY)
7.6.12 CTI OS Server
For new installations beginning with release 7.0(0), Cisco recommends the CTI OS server co-reside within the PG according to the
Agent PG Configuration. When upgrading CTI OS from release 6.0 or earlier, where CTI OS was installed on standalone server(s),
the upgrade may be applied to the standalone server. It is recommended however, that the CTI OS server be migrated to co-reside on
the PG as soon as possible to reduce bandwidth requirements on the network. Standalone CTI OS server(s) are supported during the
upgrade and migration period.
Agent PG Configuration. When upgrading CTI OS from release 6.0 or earlier, where CTI OS was installed on standalone server(s),
the upgrade may be applied to the standalone server. It is recommended however, that the CTI OS server be migrated to co-reside on
the PG as soon as possible to reduce bandwidth requirements on the network. Standalone CTI OS server(s) are supported during the
upgrade and migration period.
Also, beginning with release 7.0(1), the number of configured CTI OS peer servers is limited to one (1). Refer to
for sizing guidelines.
Standalone CTI OS servers are not supported for IPCC Hosted Edition deployments.
for operation system requirements for the CTI OS server.
7.6.13 Silent Monitor Service for CTI OS
The silent monitor service is a single executable that can be deployed in two different ways:
1. Standalone server which is called Silent Monitor Server
2. Co-resident with any CTI OS Client Toolkit application which is called Silent Monitor Service for IPCC Toolkit
Silent Monitor Server
The silent monitor server is a standalone server that provides silent monitor functionality for a set of mobile agents. When the silent
monitor service is deployed as a standalone server, it must not be co-resident with any other CTI OS or ICM components.
monitor service is deployed as a standalone server, it must not be co-resident with any other CTI OS or ICM components.
Silent Monitor Service for IPCC Toolkit
The silent monitor service can also be configured to provide silent monitor functionality for a single IPCC agent. In this
configuration, the silent monitor service runs on the same computer as the agent or supervisor's desktop. In a Citrix environment, the
silent monitor service runs on the same computer as the agent or supervisor's Citrix client.
configuration, the silent monitor service runs on the same computer as the agent or supervisor's desktop. In a Citrix environment, the
silent monitor service runs on the same computer as the agent or supervisor's Citrix client.
Table 7.51: Silent Monitor Service Servers
Capacity (sessions)
Server
Hardware
Other requirements and remarks
40 MCS-40-003-Class
20
Silent Monitor
Server
Server
MCS-30-003-Class
See
7.6.14 Citrix MetaFrame Presentation Server 4.0
Citrix MetaFrame Presentation server 4.0 and Microsoft Terminal Services are a Server Based Computing (SBC) platforms that
enable hosting of Cisco’s CTI desktops applications and allow the deployment of thin clients rather than the entire Desktop.
enable hosting of Cisco’s CTI desktops applications and allow the deployment of thin clients rather than the entire Desktop.