Руководство По Установке для Cisco Cisco Agent Desktop 8.0
Cisco CAD Installation Guide 7.1
68
November 2006
NOTE: Save these three backups to three different folders.
2. Uninstall CAD 7.0.
3. Install CAD 7.1.
4. Restore your backed-up configuration data using the CAD Configuration
Setup utility (see
).
The configuration data backed up with CDBRTool is restored by entering the
location of the configuration data backup file in the Restore Backup Data
window.
location of the configuration data backup file in the Restore Backup Data
window.
5. Finish CAD Configuration Setup.
6. Open a command window and navigate to the C:\Program
Files\Cisco\Desktop\bin folder.
7. On the command line, enter CDBRTool /R /A "<recording backup folder
location> " "Call Center 1" and then press Enter.
8. Close the command window.
9. Start Windows Explorer and navigate to C:\Program Files\Cisco\
Desktop\bin.
10. Double-click PostInstall.exe to start CAD Configuration Setup again.
11. Select the Recording & Statistics Service Database window in the left pane,
and in the right pane, select Restore From and enter the location where the
database backed up using the BackupDB utility is stored.
database backed up using the BackupDB utility is stored.
12. Click Apply to back up the database, and then close CAD Configuration
Setup.
NOTE: Save your backed-up data files in case you find it necessary
to roll back your CAD 7.1 installation to your original CAD version.
to roll back your CAD 7.1 installation to your original CAD version.
Upgrading CAD 7.1 to a Newer Version
CAD 7.1 can be upgraded to a newer version of 7.1 by installing the new version over
the old version. Configuration data and recordings are preserved during the upgrade
and do not need to be backed up.
the old version. Configuration data and recordings are preserved during the upgrade
and do not need to be backed up.
NOTE: If you repair your current version or upgrade to a newer
version of any of the desktop applications, and if you do not have
Administrator privileges on the client machine, any custom
configuration settings (logging and debug levels and file locations)
for that application will be lost. If you do have Administrator
privileges, those configuration settings will be preserved.
version of any of the desktop applications, and if you do not have
Administrator privileges on the client machine, any custom
configuration settings (logging and debug levels and file locations)
for that application will be lost. If you do have Administrator
privileges, those configuration settings will be preserved.