Руководство По Установке для Cisco Cisco Agent Desktop 8.0
What’s New in This Version
November 2006
11
What’s New in This Version
CAD 7.1 includes these new features.
CAD 7.1(1):
■
Cisco Agent Desktop–Browser Edition (CAD-BE), a browser-based version
of Cisco Agent Desktop
of Cisco Agent Desktop
■
Cisco Agent Desktop includes up to 6 tabbed browser windows
■
Cisco Supervisor Desktop includes a supervisor workflow email alert action—
email alerts that notify supervisors whenever skill group thresholds for
Number of Calls Waiting and Oldest Call in Queue are not met
email alerts that notify supervisors whenever skill group thresholds for
Number of Calls Waiting and Oldest Call in Queue are not met
■
Cisco Supervisor Desktop includes an integrated browser window
■
Cisco Unified Mobile Agent is supported for use with Cisco Agent Desktop
and CAD-BE
and CAD-BE
■
Cisco Unified Intelligent Contact Management (ICM) reason codes are
integrated into CAD
integrated into CAD
■
Reason codes, wrap-up data, and phone books are assigned on both the
global and work flow group levels
global and work flow group levels
■
Cisco Agent Desktop can receive messages from third party applications via
the new remote access IPC Receive event
the new remote access IPC Receive event
CAD 7.1(2):
■
Localized in Simplified Chinese, Danish, Dutch, French, German, Italian,
Japanese, Korean, Brazilian Portuguese, Spanish, and Swedish
Japanese, Korean, Brazilian Portuguese, Spanish, and Swedish
■
CAD-BE support for Mozilla Firefox (Windows and Red Hat Linux)
■
Silent monitoring and recording is supported for Cisco Unified Mobile Agent
■
Blind Conference action and Set Enterprise Data action added
■
Cisco Supervisor Desktop graphical displays now support double-byte
characters
characters
■
Cisco Desktop Administrator adds a new Agent Re-Skilling subnode under
the IPCC Configuration node to enable the administrator to configure an
alternate dynamic re-skilling webpage for supervisors to use
the IPCC Configuration node to enable the administrator to configure an
alternate dynamic re-skilling webpage for supervisors to use
■
MSDE security guidelines implemented