Информационное Руководство для Cisco Cisco IPICS Release 4.8
Cisco IP Interoperability and Collaboration System (IPICS)
Case Study
Results
Deploying Cisco IPICS has resolved several of the most vexing problems facing Cisco dispatch operations.
●
By linking communications between dispatch and various Cisco locations through the existing IP-based
voice-quality WAN, Cisco has eliminated the need to use expensive point-to-point circuits. For example, the
San Jose campus now communicates directly with an office 80 miles away in Petaluma, California—using
IPICS and LMR over an existing corporate IP network—rather than a separate leased T-1 line.
San Jose campus now communicates directly with an office 80 miles away in Petaluma, California—using
IPICS and LMR over an existing corporate IP network—rather than a separate leased T-1 line.
● Moving to an IP-based solution has also given dispatchers a greater degree of flexibility. For instance, the
Cisco IPICS PMC client software handles all dispatch functions, including alert tones for Security and ERT
emergencies.
Cisco IPICS PMC client software handles all dispatch functions, including alert tones for Security and ERT
emergencies.
● Dispatch functionality has become location independent. That is, if an incident makes an SFOC unavailable,
a dispatcher can launch the PMC software on a PC, establish a VPN connection to Cisco, and handle
dispatch duties from another remote location, the Cisco Mobile Command Vehicle (MCV), or any wireless
hotspot.
a dispatcher can launch the PMC software on a PC, establish a VPN connection to Cisco, and handle
dispatch duties from another remote location, the Cisco Mobile Command Vehicle (MCV), or any wireless
hotspot.
● PMC software also enables Cisco ERT members who do not have radios to monitor emergency radio
channels from their PCs and respond quickly to alert tones, rather than waiting for a pager message, which
may be delayed several minutes.
channels from their PCs and respond quickly to alert tones, rather than waiting for a pager message, which
may be delayed several minutes.
● Cisco IPICS also supports SFOC operational redundancy by allowing dispatchers in one center to respond
to calls and dispatch resources handled by another. “Cisco IPICS has enabled us to communicate with
emergency responders on scene at sites around the globe by using the Cisco network and a computer. We no
longer have to send a page or call the cell phone number of the Security Officer in Richardson, Texas, for
example. It is as accessible as the Security Officer outside the building in Raleigh,” says Cisco Safety and
Security Program Manager Wayne Homell.
to calls and dispatch resources handled by another. “Cisco IPICS has enabled us to communicate with
emergency responders on scene at sites around the globe by using the Cisco network and a computer. We no
longer have to send a page or call the cell phone number of the Security Officer in Richardson, Texas, for
example. It is as accessible as the Security Officer outside the building in Raleigh,” says Cisco Safety and
Security Program Manager Wayne Homell.
The Cisco IPICS architecture leverages the company’s
internal voice-quality network. The IPICS servers in use in
the United States coordinate eight LMR gateway points
distributed throughout Cisco’s large campus locations.
This coverage is being expanded to Cisco office locations
in Canada, Central and South America, Europe, and Asia
Pacific.
internal voice-quality network. The IPICS servers in use in
the United States coordinate eight LMR gateway points
distributed throughout Cisco’s large campus locations.
This coverage is being expanded to Cisco office locations
in Canada, Central and South America, Europe, and Asia
Pacific.
At present, 17 different radio channels are available to the
Cisco IPICS installation. In addition to the security and
safety teams, Cisco Workplace Resources (WPR), the
Cisco IPICS installation. In addition to the security and
safety teams, Cisco Workplace Resources (WPR), the
Cisco facilities management team, leverages IPICS—allowing WPR employees in Raleigh, NC to communicate with
their East Coast dispatch center in Boxborough, Massachusetts.
their East Coast dispatch center in Boxborough, Massachusetts.
“Cisco IPICS has enabled us to
communicate with emergency
responders on scene at sites
around the globe by using the Cisco
network and a computer.”
– Debbie Quintana, Safety and Security Manager,
Cisco
Cisco
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