Руководство Пользователя для Cisco Cisco Agent Desktop 8.5
Supervisor Desktop Window
10-July-07
15
Menu Bar
The Supervisor Desktop menu bar contains the following options:
Start Voice
Monitor
Monitor
Ctrl-A
Starts monitoring the selected agent.
Stop Voice
Monitor
Monitor
Ctrl-P
Stops monitoring the selected agent.
Voice Monitor
Volume
Volume
none
Controls the volume when monitoring
a call.
a call.
Table 3.
Supervisor Desktop menu options
Menu
Option
Description
File
Change Password
Change your Supervisor Desktop
password.
password.
Exit
Close Supervisor Desktop.
View
User ID
Show the agent’s user ID in the Team
View pane.
View pane.
Ext.
Show the agent’s extension in the Team
View pane.
View pane.
Both UserID & Ext.
Show the agent’s user ID and extension
in the Team View pane.
in the Team View pane.
Recorded Files
Open the Supervisor Record Viewer.
Table 2.
Supervisor Desktop toolbar buttons (continued)
Button
Name
Shortcut
Key
Key
Description