Руководство Пользователя для Cisco Cisco Administrative Workstation

Select (check) the CTI Toolkit Desktop Client component that you want to install: Agent Desktop
or IPCC Supervisor Desktop.

Click Next to open the CTI OS Server Information screen.

Enter the Name or IP Address and the Port Number for your CTI OS systems.

Click Next open the Start Copying Files screen.

Click Next to begin the installation.

When installation is complete, you are prompted to install the Security feature.

Click OK to configure CTI OS security.

At the Setup Complete screen, specify whether or not you want to restart your computer. Then
click Finish to exit Setup.

For complete information on installing CTI OS, see the CTI OS System Manager's Guide for
Cisco ICM/IPCC Enterprise & Hosted Editions, Release 7.2(1).

Configuration

Special configuration is required in both ICM Configuration Manager and on the ACD/PBX to
support ARI functionality.

This guide explains configuration that you define in Unified ICM 

.

In order for Unified ICM to route calls to the ACD/PBX, you must complete the following
configuration:

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ARI Deployment Guide for Cisco Unified Intelligent Contact Manager Enterprise & Hosted Editions Release 7.2(1)