Руководство Пользователя для Cisco Cisco IP Contact Center Release 4.6.1

In the following example, the new call is counted in the denominator for each branch, but not
in the numerator. Therefore, the numbers add up to less than 1.0 (but the total gradually
approaches 1.0 as you send more calls). The ICM software then picks the branch that is most
below its allocation value. In this example, the ICM software picked the third branch (because
0.375 is well below the allocation of 42% or 0.42) and would send the call to the Gary.Sales
service.

Traces are linked to live scripts. For example, clicking on the trace details of a Percent Allocation
node immediately, if it is not already open, opens the script and locates that node in the Script
Editor window. Previously, you needed to manually decode script, script version and node ID
information, and then visually scan the script for the desired node. Node titles in the trace
window support localization.

The Call Tracer results refer to script nodes by their internal integer identifiers. To find which
node maps to each identifier, open the script and choose Display Node IDs from the Script
menu.

Scripting and Media Routing Guide Cisco Unified ICM/Contact Center Enterprise & Hosted Release 7.5(1)