Руководство Пользователя для Cisco Cisco IP Contact Center Release 4.6.1

Since the 

 variable is only applicable at a Skillgroup and not an Enterprise

Skillgroup level, then the aggregate of all the skillgroups within the Enterprise Skillgroup

 field must be multiplied by the Enterprise SkillGroup

.

The 

 value is site dependent. It should be a value that represents the average Handle

time of a call. This constant will only be used if it is at the start of the day and the proper

 has not been calculated yet.

Scripting and Media Routing Guide Cisco Unified ICM/Contact Center Enterprise & Hosted Release 7.5(1)