Release Note для Cisco Cisco IPCC Web Option
About This Guide
Purpose and Audience
This document is intended for the individuals responsible for staging new deployments of Cisco Enterprise
ICM or Hosted NAM/CICM on Windows® 2000. Individuals should be trained on the use and functions
of ICM as well as Windows 2000, Active Directory and DNS. This document does not provide detailed
Enterprise ICM, Hosted NAM/CICM or Windows 2000 specific information. This information can be
found elsewhere in specific documentation from Cisco and/or Microsoft.
ICM or Hosted NAM/CICM on Windows® 2000. Individuals should be trained on the use and functions
of ICM as well as Windows 2000, Active Directory and DNS. This document does not provide detailed
Enterprise ICM, Hosted NAM/CICM or Windows 2000 specific information. This information can be
found elsewhere in specific documentation from Cisco and/or Microsoft.
This document contains system diagrams, staging steps and sample test cases for supported Models of
Enterprise and Hosted ICM. Those Models are:
Enterprise and Hosted ICM. Those Models are:
o
Enterprise ICM Dedicated Forest/Domain Model
o
Enterprise ICM Child Domain Model
o
Hosted NAM/CICM Model
Individuals utilizing this document should have knowledge and experience with the following
tools/software/hardware to stage the ICM software as described in this document:
tools/software/hardware to stage the ICM software as described in this document:
o
Cisco ICM components and their functions
o
Cisco ICM Scripting and Configuration Tools
o
Cisco ICM WebView and third party software (if installed)
o
Windows 2000 system administration
o
Microsoft SQL Server administration.
Other Publications
If you are planning ICM or NAM/CICM deployments, you should have familiarity with the Cisco
Intelligent Call Management Documentation relative to ICM, IPCC, NAM, and Remote Monitoring Suite.
You can find the various guides for these products at Cisco.com
Intelligent Call Management Documentation relative to ICM, IPCC, NAM, and Remote Monitoring Suite.
You can find the various guides for these products at Cisco.com
Use the companion guide, Cisco ICM Windows 2000 Planning for Release 6.0(0), during the planning
phase of an ICM/NAM deployment project to define the required Active Directory and DNS Plans and
select a supported Windows 2000 Model.
phase of an ICM/NAM deployment project to define the required Active Directory and DNS Plans and
select a supported Windows 2000 Model.
Important: You should also read and follow the guidelines set forth in the document “Security Best
Practices for Cisco Intelligent Contact Management Software Release 6.0(0)” before staging your
Windows 2000 environment. The Security Best Practices document contains important guidelines for
creating a secure Windows Server environment.
Practices for Cisco Intelligent Contact Management Software Release 6.0(0)” before staging your
Windows 2000 environment. The Security Best Practices document contains important guidelines for
creating a secure Windows Server environment.
Release 6.0(0) Staging on Windows 2000
5