Release Note для Cisco Cisco Administrative Workstation
Hosted NAM/CICM Model
Pgagent: in service and active to one side of central controller
[peripheral] PIMs: enabled in setup – and therefore, is cycling between
[peripheral] PIMs: enabled in setup – and therefore, is cycling between
activating and idle
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CTI Server:
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Cg[#]ctisvr: active with configured port number
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CTIOS Server:
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Ctios Server: active with configured port number – driver online
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Ctidriver: active
Step 53.
Install and Start Blended Agent Dialer
1. Configure Blended Agent Dialer in the ICM Configuration Manager. Open Configuration Manager >
Blended Agent > Blended Agent Dialer
2. Retrieve and click ADD.
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Enter the Dialer Name. For example: ba1_dialer
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Check the “enable” box
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Enter the Computer Name where Blended Agent Dialer is installed. For example: icmcusba1
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From the ICM Peripheral Name menu, select the name of the Blended Agent PIM on the MR PG.
For example: BA1.
For example: BA1.
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Enter the data in the local area code field even if this will be reconfigured later for the production
environment. Click save and close.
environment. Click save and close.
3. Validate that the Blended Agent option is enabled on Logger.
4. Create BA Database on Logger A - On Logger A run ICMDBA
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Highlight Logger A, right click and select “create” from the database menu.
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On the Create Database Screen:
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The Database type is BA_SideA
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Add a Device (see Cisco ICM Software Blended Agent Setup and Configuration
Guide for database estimation information)
Guide for database estimation information)
Click Data. Highlight the D drive. Enter 500MB and click OK.
For the Log, highlight the D drive, enter 100MB and click OK.
For the Log, highlight the D drive, enter 100MB and click OK.
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Click Create > Start and when finished click OK and Close. Close ICMDBA.
5. Complete the setup on Blended Agent Dialer Server from the ICM media for the respective ICM Node
Form, which identifies all values and non-default settings to be used in setup.
6. After reboot, start the Dialer process.
Verify that the ICM Processes have no errors:
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CallRouters:
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Router: running and synchronized with its peer
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Ccagent: connected to all configured peripheral gateways
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Rtsvr: the feed is activated to AW
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Loggers:
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Logger: connected to its respective database and synchronized with the peer. MDS is in
service.
service.
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CampaignManager: the process is running on the logger and connected to the Blended
Agent Dialer
Agent Dialer
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Admin Workstation:
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Updateaw: displays “waiting for new work”
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Iseman: listen thread waiting for client connection
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Cms_jserver: cmsnode.exe process is active
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Cmsnode: initialization complete
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Peripheral Gateways:
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Generic (IPCC & VRU) PG
Mdsproc: in service
Release 6.0(0) Staging on Windows 2000
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