Руководство По Установке для Cisco Cisco IP Contact Center Release 4.6.2

Cisco

2. CallRouter Setup.......................................................................................................................................25

Before You Install CallRouter.............................................................................................................25
How to Install a CallRouter................................................................................................................25

How to Add a Router Component................................................................................................25
How to Set Router Properties......................................................................................................26
How to Set Router Component Properties..................................................................................27
How to Set Device Management Protocol Properties.................................................................27
How to Set Central Controller Network Interfaces.......................................................................28
How to Set the QoS Feature for the Router Private Interfaces....................................................29
How to Set the QoS Feature for the Router Visible Interfaces.....................................................30
How to Complete CallRouter Setup.............................................................................................31

3. Logger Setup.............................................................................................................................................33

Before You Install a Logger................................................................................................................33
How to Install a Logger......................................................................................................................34

How to Add a Logger Component...............................................................................................34
How to Set Logger Properties.....................................................................................................34
How to Set Logger Component Properties..................................................................................35
How to Set Network Interface Properties....................................................................................36
How to Set the Phone Home Configuration.................................................................................36
How to Set the Outbound Option Configuration..........................................................................37
How to Set the Purge Configuration............................................................................................38
How to Complete Logger Setup..................................................................................................38

Creating the Central Database..........................................................................................................39

4. Admin Workstation Setup..........................................................................................................................41

Before Installing an Admin Workstation.............................................................................................41
How to Install an Admin Workstation.................................................................................................43

How to Add an Admin Workstation Component..........................................................................43
How to Set Admin Workstation Properties..................................................................................43
How to Set Real-time Distributor Node Properties......................................................................45
How to Set Real-time Distributor Properties................................................................................46
How to Set Admin Workstation Client Properties........................................................................47
How to Complete Admin Workstation Setup................................................................................48

Admin Workstation Databases..........................................................................................................48

5. Network Interface Controller Setup...........................................................................................................51

Before Setting Up a Network Interface Controller.............................................................................51
How to Make NIC Configuration Changes.........................................................................................51

How to Create Necessary Configuration Records.......................................................................51
How to Configure Specific NICs..................................................................................................52

How to Configure the AT&T NIC........................................................................................................53
How to Configure the AUCS INAP NIC.............................................................................................53
How to Configure the CAIN NIC........................................................................................................53
How to Configure the CRSP NIC.......................................................................................................54
How to Configure the CWC NIC........................................................................................................54
How to Configure the GKTMP NIC....................................................................................................55
How to Configure the INCRP NIC.....................................................................................................55
How to Configure the MCI NIC..........................................................................................................55
How to Configure the Nortel NIC.......................................................................................................56
How to Configure the NTL NIC..........................................................................................................56
How to Configure the Sprint NIC.......................................................................................................56
How to Configure the SS7IN NIC......................................................................................................56

ICM Installation Guide for Cisco ICM Enterprise Edition Release 7.0(0)

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