Руководство По Установке для Cisco Cisco IPCC Web Option

The PG must connect to either the ACD's Meridian Event Interface (MEI) of an associated
MAX system or to the High Speed Link (HSL).

If you plan to use the HSL interface, you must have selected High Speed Link in the Interface
section.

If you plan to use MEI, you must have selected one of the three MEI options in the Interface
section.

Note that the PG can connect to an MEI proxy server if there is more than one MEI client.

To support Post-Routing, the PG must connect to the ACD's Meridian Link or SCCS with MLS
interface. To enable this feature, you must have chosen one of the two Meridian Link options
in the Interface section.

If the PG communicates with the PG through the Meridian Event Interface (MEI), fill in the
fields in the MEI configuration section.

a.

In the MEI Server A field, enter the IP name or address of the MAX system that is running
the MEI. (If you use a name, that name must be in the PG's host file.) Similarly for the
MEI Server B field if the servers are duplexed.

b.

In the MEI Server A port field, enter the port number used when MEI was configured on
the MAX. The preferred port number is 44444. Similarly for the MEI Server B port field
if the servers are duplexed.

c.

Set the Client ID to Cisco_ICM (the default).

If the PG has a connection to the ACD's Meridian Link or SCCS with MLS, fill in the fields in
the Meridian Link configuration section.

a.

In the Server name field, enter the IP name or address of the Meridian Link or SCCS with
MLS system. (If you use a name, that name must be in the PG's host file.)

b.

In the Server port field, enter the well-known port used by the Meridian Link or SCCS
with MLS (3000, by default).

c.

In the Link Host Name field, enter the TCP hostname specified in the Meridian Link's
link 1 configuration file.

d.

In the Link Machine Name field, enter the Meridian 1 Machine name specified in the
Meridian Link's link 0 configuration file.

e.

In the Instance Number field, enter the Meridian 1 customer number for which the PG
routes calls.

If the PG communicates with the ACD through the High Speed Link (HSL), fill in the fields in
the High speed link configuration section.

a.

To allow the proper initialization of agent state data, set MAX screen scrape to 1 and set
MAX port to the name of the Meridian MAX port.

ICM Installation Guide for Cisco ICM Enterprise Edition Release 7.0(0)