Технические ссылки для Cisco Cisco Administrative Workstation
2-215
Cisco ICM Software Database Schema Handbook
78-11677-04
Chapter 2 Table Details
Service_Half_Hour Table
Related tables:
Service (via SkillTargetID)
ReserveCallsTalkTimeToHalf
Total talk time, in seconds, for completed agent
reservation calls handled by the service during
the half-hour interval. This value includes the
time spent from the call being initiated to the
time the agent begins after-call work for the call.
It is based on TalkTime from
Termination_Call_Detail. It therefore includes
the HoldTime associated with the call.
ReserveCallsTalkTime is updated in the
database when the after-call work time
associated with the call (if any) has completed.
reservation calls handled by the service during
the half-hour interval. This value includes the
time spent from the call being initiated to the
time the agent begins after-call work for the call.
It is based on TalkTime from
Termination_Call_Detail. It therefore includes
the HoldTime associated with the call.
ReserveCallsTalkTime is updated in the
database when the after-call work time
associated with the call (if any) has completed.
int
NULL
ReserveCallsOnHoldToHalf
Number of completed agent reservation calls
that this service placed on hold at least once.
The value is updated in the database when the
after-call work time associated with the call (if
any) has completed.
that this service placed on hold at least once.
The value is updated in the database when the
after-call work time associated with the call (if
any) has completed.
int
NULL
ReserveCallsOnHoldTimeToHalf
Number of seconds agent reservation calls were
placed on hold by this service during the
half-hour interval. This data element is based on
HoldTime from the Termination_Call_Detail
record. The value is updated in the database
when the after-call work associated with the call
(if any) has completed.
placed on hold by this service during the
half-hour interval. This data element is based on
HoldTime from the Termination_Call_Detail
record. The value is updated in the database
when the after-call work associated with the call
(if any) has completed.
int
NULL
HoldTimeToHalf
The total hold time in seconds for calls to the
service that ended during the half-hour interval.
service that ended during the half-hour interval.
int
NULL
BlindTransfersOutToHalf
Number of calls that were blind transferred out
by agents in this service during the half-hour
interval.
by agents in this service during the half-hour
interval.
int
NULL
NumMissingTasks
Number of tasks whose Start Task Timeout
Period expired in this half-hour interval.
Period expired in this half-hour interval.
int
NULL
Table 2-170 Service_Half_Hour Table (continued)
Field Name
Description
Data Type
Keys and Null
Option
Option