Справочник Пользователя для Samsung 蓝光播放器 BD-H4500
Appendix
Troubleshooting
Before requesting service, please try the following solutions.
PROBLEM
SOLUTION
No operation can be
performed with the
remote control.
• Check the batteries in the remote control. They may need replacing.
• Operate the remote control at a distance of no more than 6.1m from
the player.
• Remove batteries and hold down one or more buttons for several
minutes to drain the microprocessor inside the remote control to reset
it. Reinstall batteries and try to operate the remote control again.
Disc does not play.
• Ensure that the disc is installed with the label side facing up.
• Check the region number of the Blu-ray Disc/DVD.
Disc Menu does not appear.
• Ensure that the disc has disc menus.
The prohibition
message appears on
the screen.
• This message appears when an invalid button is pressed.
• The Blu-ray Disc/DVD’s software doesn’t support the feature (e.g., angles).
• You’ve requested a title or chapter number or search time that is out of range.
Play mode differs
from the Setup Menu
selection.
• Some of the functions selected in the Setup Menu may
not work properly if the disc is not encoded with the
corresponding function.
The screen ratio
cannot be changed.
• The Screen Ratio is fixed on your Blu-ray Disc/DVD.
• This is not a problem with the player.
No audio.
• Make sure you have selected the correct Digital Output in
the Audio Options Menu.
The screen is blank.
• If the HDMI output is set to a resolution your TV cannot support (for
example, 1080p), you may not see a picture on your TV.
• Press the
p
button (on top panel) for more than 5 seconds with no
disc inside. All settings will revert to the factory settings.
• When the factory default settings are restored, all stored user BD data
is deleted.
PROBLEM
SOLUTION
Forgot password
• Press the
p
button (on top panel) for more than 5 seconds
with no disc inside. All settings including the password will
revert to the factory settings.
Don’t use this unless absolutely necessary.
• When the factory default settings are restored, all stored
user BD data is deleted.
The picture is noisy or
distorted
• Make sure that the disc is not dirty or scratched.
• Clean the disc.
No HDMI output.
• Check the connection between the TV and the HDMI jack of the player.
• Check if your TV supports 576p/480p, 720p, 1080i, or 1080p HDMI
input resolutions.
Abnormal HDMI output
screen.
• If random noise appears on the screen, it means that TV does not
support HDCP (High-bandwidth Digital Content Protection).
If you experience other
problems.
• Go to the contents and find the section of the user manual
that contains the explanations regarding the current
problem, and follow the procedure once again.
• If the problem still cannot be solved, please contact your
nearest Samsung authorised service centre.
✎
NOTES
`
When the factory default settings are restored, all stored user BD data is deleted.
Repairs
If you contact us to repair your player, an administration fee may be
If you contact us to repair your player, an administration fee may be
charged if either:
1.
An engineer is called out to your home at your request and there is no
defect in the product.
2.
You bring the unit to a repair centre and there is no defect in the
product.
We will provide you with the amount of the administration fee before we
make a home visit or begin any work on your player.
We recommend you read this manually thoroughly, search for a solution
on line at www.samsung.com, or contact Samsung Customer Care
before seeking to repair your player.
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