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Chapter 2
Hardware Specifications  
44
Troubleshooting Your Terminal
The following table lists some possible situations that may arise 
during the use of your terminal and provides easy answers and 
solutions.  If you still encounter problems which you cannot 
resolve, please call any authorized dealer or distributor for 
assistance. 
Problem
Solution
When the terminal is turned on, 
nothing happens.
Check the power cord.  It should be 
plugged into an AC outlet and should 
be properly connected to the AC 
power connector on the terminal’s 
back panel.
If the terminal needs a SmartCard to 
power-on, make sure that the 
SmartCard is inserted properly.  See 
“Turning On Your System” on page 13 
for more detail.
When the terminal is turned on, 
the Terminal Connection Manager 
or the Setup Wizard appears, but 
the mouse is not working.
Make sure that the mouse is plugged 
properly into the PS/2 mouse port on 
the terminal’s back panel.  See 
“Connecting the Mouse” on page 8 for 
more detail.
During the terminal’s Power-On 
Self-Test (POST), a message is 
displayed: “Keyboard not 
detected”.
Make sure that the keyboard is 
properly connected to the terminal’s 
PS/2 keyboard port on the terminal’s 
back panel.  See “Connecting the 
Keyboard” on page 7 for more detail.
Wbt.book  Page 44  Monday, August 2, 1999  4:07 PM