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II  c
ca
an
nn
no
ott  a
ac
cc
ce
essss  m
my
y  v
vo
oiic
ce
em
ma
aiill
Make sure your operator’s voicemail number is correctly entered in “M
My
y
N
Nu
um
mb
be
errss
Try later if the network is busy
II  a
am
m  u
un
na
ab
blle
e  tto
o  sse
en
nd
d a
an
nd
d  rre
ec
ce
eiiv
ve
e  m
me
essssa
ag
ge
ess  M
MM
MS
S,, V
Vo
ox
x  M
MM
MS
S
Check your phone memory available as it might be full
Contact your network operator to check service availability and check MMS
parameters (see page 39)
Verify the server centre number or your MMS profile with your operator
The server centre may be saturated; try again later
T
Th
he
e  
iic
co
on
n  iiss  d
diissp
plla
ay
ye
ed
d  o
on
n  m
my
y  sstta
an
nd
db
by
y  ssc
crre
ee
en
n
You have saved too many short messages on your SIM card; delete some of them
or archive them in the product memory
T
Th
he
e  <
<<
<  --  >
>>
>  iic
co
on
n  iiss  d
diissp
plla
ay
ye
ed
d
You are outside of the network coverage area
II  h
ha
av
ve
e  a
allrre
ea
ad
dy
y  e
en
ntte
erre
ed
d  3
3  iin
nc
co
orrrre
ec
ctt  P
PIIN
N  c
co
od
de
ess
Contact your network operator to obtain the PUK code (Personal Unblocking
Key)
II  a
am
m  u
un
na
ab
blle
e  tto
o  c
co
on
nn
ne
ec
ctt  m
my
y  tte
elle
ep
ph
ho
on
ne
e  tto
o  m
my
y  c
co
om
mp
pu
utte
err
Install first of all Alcatel’s PC suite
Use “Install the connection” and perform the installation
Check that your computer meets the requirements for Alcatel’s PC Suite
installation
II  a
am
m  u
un
na
ab
blle
e  tto
o  d
do
ow
wn
nllo
oa
ad
d  n
ne
ew
w  ffiille
ess
Check for free space
Delete some files
Select the MicroSD Card to store the files you downloaded
Check your subscription status with your operator
T
Th
he
e  p
ph
ho
on
ne
e  c
ca
an
n’’tt  b
be
e  d
de
ette
ec
ctte
ed
d  b
by
y  o
otth
he
errss  v
viia
a  B
Bllu
ue
etto
oo
otth
h
Make sure that Bluetooth is turned on and your mobile phone is visible to other
users (see page 47) 
80
U
Un
na
ab
blle
e  tto
o  rre
ec
ce
eiiv
ve
e  iin
nc
co
om
miin
ng
g  c
ca
allllss
Make sure your mobile phone is switched on and connected to a network (check
for overloaded or unavailable network)
Check your subscription status with your operator (credit, SIM card valid, etc.)
Make sure you have not forwarded incoming calls (see page 29)
Make sure that you have not barred certain calls
T
Th
he
e  c
ca
alllle
err’’ss  n
na
am
me
e  d
do
oe
ess  n
no
ott  a
ap
pp
pe
ea
arr  w
wh
he
en
n  a
a  c
ca
allll  iiss  rre
ec
ce
eiiv
ve
ed
d
Check that you have subscribed to this service with your operator
Your caller has concealed his/her number
T
Th
he
e  sso
ou
un
nd
d  q
qu
ua
alliitty
y  o
off  tth
he
e  c
ca
allllss  iiss  n
no
ott  o
op
pttiim
ma
all
You can adjust the volume during a call by means of the 
key
Check the radio reception icon level 
II  a
am
m  u
un
na
ab
blle
e  tto
o  u
usse
e  tth
he
e  ffe
ea
attu
urre
ess  d
de
essc
crriib
be
ed
d  iin
n  tth
he
e  m
ma
an
nu
ua
all
Check with your operator to make sure that your subscription includes this
service
Make sure this feature does not require an Alcatel accessory
W
Wh
he
en
n  II  sse
elle
ec
ctt  a
a  n
nu
um
mb
be
err  ffrro
om
m  m
my
y  d
diirre
ec
ctto
orry
y,, tth
he
e  n
nu
um
mb
be
err  iiss  n
no
ott  d
diia
alllle
ed
d
Make sure that you have correctly recorded the number in your file
Make sure that you have selected the country prefix when calling a foreign country
II  a
am
m  u
un
na
ab
blle
e  tto
o  c
crre
ea
atte
e  a
a  ffiille
e  iin
n  m
my
y  d
diirre
ec
ctto
orry
y
Make sure that your SIM card directory is not full; delete some files or save the files
in the product directory (i.e. your professional or personal directories)
M
My
y  c
ca
alllle
errss  a
arre
e  u
un
na
ab
blle
e  tto
o  lle
ea
av
ve
e  m
me
essssa
ag
ge
ess  o
on
n  m
my
y  v
vo
oiic
ce
em
ma
aiill
Contact your network operator to check service availability
79
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