Справочник Пользователя для Alcatel-Lucent speedtouch 510v4
Chapter 5
Internet Connection Troubleshooting
E-DOC-CTC-20050429-0002 v1.0
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5.2 LED Diagnostics
Checking the LEDs
After establishing Internet connectivity, all the LEDs should solidly light green..
A comprehensive LED overview can be found in the SpeedTouch™ User’s Guide.
LED status
Possible solutions
No LEDs are lit or
flashing
flashing
Make sure the SpeedTouch™ is plugged into an
electrical outlet.
electrical outlet.
Make sure you are using the correct power supply for
your SpeedTouch™ device, that is a 9V DC or 15V AC
power adapter, like the one provided.
your SpeedTouch™ device, that is a 9V DC or 15V AC
power adapter, like the one provided.
Press the power button.
Unplug the SpeedTouch™, reboot your computer and
then plug the SpeedTouch™ back in.
then plug the SpeedTouch™ back in.
DSL/WAN LED off
or flashing amber
or flashing amber
Your DSL service is unable to synchronise.
Ensure the SpeedTouch™ is plugged into the DSL-
enabled phone line.
enabled phone line.
Ensure micro-filters have been correctly fitted (if not,
there is a big chance you also have a bad regular
telephone service).
there is a big chance you also have a bad regular
telephone service).
Make sure you use the right power supply (9V DC or
15V AC).
15V AC).
Make sure that the correct SpeedTouch™ variant is
used for your DSL service (ISDN/POTS).
used for your DSL service (ISDN/POTS).
If you have previously had a working connection, call
your ISP to check for service outages.
your ISP to check for service outages.
No LAN Ethernet
LED
No Ethernet’s Link
Integrity/Activity
LED
LED
No Ethernet’s Link
Integrity/Activity
LED
No Ethernet connectivity:
Make sure the Ethernet cable(s) are firmly connected
to the 10/100Base-T port.
to the 10/100Base-T port.
Make sure you are using the correct cable type for
your Ethernet equipment.
your Ethernet equipment.
Make sure the Ethernet NIC driver is correctly installed
and enabled on your computer. Power safe options for
the Ethernet NIC should preferably be disabled.
and enabled on your computer. Power safe options for
the Ethernet NIC should preferably be disabled.
DSL/WAN LED
toggling green/
amber
toggling green/
amber
No PPP connection:
There was an authentication failure. This will usually
present itself as an error message regarding an
incorrect password.
present itself as an error message regarding an
incorrect password.
Check that your user name is correct. For ADSL
connections, the user name is normally in the
form of username@ISP.
connections, the user name is normally in the
form of username@ISP.
Check that your password is correctly entered.
The password is case sensitive.
The password is case sensitive.
If you continue to get password failures, contact your
ISP.
ISP.
The wrong service profile was selected. Restart the
setup of your SpeedTouch™, and make sure to select
the correct service profile.
setup of your SpeedTouch™, and make sure to select
the correct service profile.