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Specification                                                                                                                    English 
6. 
Technical Support 
Firmware Upgrade 
This drive uses Flash type firmware, a small piece of software that can be overwritten 
and updated. To ensure more reliable operations and enhanced performance of the 
drive, updates to the firmware will be made available. You can download and 
upgrade the latest version via our website 
 if 
necessary. 
Troubleshooting 
Write problems 
Symptom Possible 
Causes 
Solutions 
Bad connection between IDE 
cable and your 16x DVD Dual
drive. 
Ensure that cables or IDE connectors are not 
damaged, bent or dented. Check especially the 
pins. 
Conflicts with other IDE 
devices. 
Ensure the Master/Slave device setting of 16x 
DVD Dual is not conflict with the other IDE device 
connected to the same IDE port. 
No drive recognition 
Using other writing software 
which not supports your 16x 
DVD Dual drive. 
Use the writing software provided with this 16x 
DVD Dual drive. When using other software, 
ensure your 16x DVD Dual drive is supported by 
contacting the software supplier. 
Using other writing software 
which not supports your 16x 
DVD Dual drive. 
Use the writing software provided with this 16x 
DVD Dual drive. When using other software, 
ensure your 16x DVD Dual drive is supported by 
contacting the software supplier. 
Disc inserted upside down. 
Reinsert the disc with label side up. 
No power. 
Check if the power cord is securely connected to 
the connector. 
IDE cable isn’t connected 
properly 
Ensure the cable of IDE connectors are not 
damaged, bent or dented. Check especially the 
pins. 
Cannot write 
Install more than one 
CD/DVD writing software 
simultaneously. 
Remove other writing software. Just keep one 
software on your hard disk. 
Wrote with another writing 
software 
If different writing software is used comparing to 
the previous writing, errors may occur. Use 
always the same writing software. 
Cannot add writing on 
blank DVD media. 
Short of DVD
±
RW capacity 
Capacity of CD-R/RW media is limited to 650MB 
(74 min-type) and DVD
±
RW/
±
R (Single Layer) 
media limited to 4.7GB including lead-in, lead-out 
and TOC data. Use a new CD-R/RW or DVD
±
RW/
±
R media if the capacity is insufficient for the 
additional data. 
Cannot write at highest 
speed 
CD-R/RW media not 
compatible with the highest 
speed. 
Use the highest speed compatible discs or writ 
with lower speed. 
 
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