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∫ Helpful Hints
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Before requesting service, check the below items. If you have doubt about the check points, or if the remedies indicated in the chart do not 
solve the problem, consult your dealer.
Power
Picture
Page
Sound
Page
Troubleshooting guide
No power
≥Insert the AC mains lead securely into the household AC outlet.
The unit is on but cannot be 
operated.
≥The unit is hot (“U14” appears on the display).
Wait until “U14” disappears.
≥Recording drive or playback drive have not been selected properly.
≥One of the unit’s safety devices may have activated.
Reset the unit as follows:
(1) Press [
Í/I] on the main unit to switch to standby.
If the unit doesn’t switch to standby, press and hold [
Í/I] for about 10 seconds. The unit is 
forcibly switched to standby.
Alternatively, disconnect the AC mains lead, wait one minute, then reconnect it.
(2) Press [
Í/I] to turn the unit on.
The unit switches to standby 
automatically.
≥One of the unit’s safety devices may have activated.
Press [
Í/I] to turn the unit on.
Cannot eject a disc.
≥Press [Í/I] to turn the unit off. Hold down [∫, STOP] and [CH, W] on the main unit simultaneously 
for about 5 seconds.
TV reception worsens after 
connecting the unit.
≥This can occur because the signals are being divided between the unit and the TV.
It can be solved by using a signal booster, available from audio-visual suppliers.
Consult your dealer if reception does not improve.
≥Due to inherent characteristics of the HDD, the picture may occasionally be disturbed. 
This is normal.
Screen size is wrong.
≥Check the settings on your TV.
≥Check the settings for “TV Aspect”“Norm (4:3) TV Settings (DVD-Video)” or Norm (4:3) 
TV Settings (DVD-RAM)” in the Connection menu.
61
The picture flickers.
≥Adjust the TV’s vertical frequency. Read the TV’s operating instructions or consult your 
dealer.
On-screen messages do not 
appear.
≥Go to Display in the SETUP menus and select “Automatic” for “On-Screen Messages”.
Press [STATUS] to show the on-screen messages constantly.
The grey background does not 
appear.
≥Go to Display in the SETUP menus and select “On” for “Grey Background”.
61
No sound.
Low volume.
Distorted sound.
≥Check the connections.
≥Check the input mode on the amplifier if you have connected it.
≥Turn V.S.S. OFF.
56
47
Cannot hear the desired audio type.
≥Press [AUDIO] on the remote control to select the desired audio type.
[DVD-R] 
≥Go to Sound in the SETUP menus and choose the correct setting with “Bilingual Audio 
Selection”.
≥If “D.MIX” does not appear in the display when playing multi-channel DVD-Audio, audio 
output will be the front two speakers only.
≥You cannot change the DVD-Audio audio type if the software producer has restricted play 
in stereo.
60
Cannot switch audio during stereo 
or NICAM broadcasts.
≥The audio cannot be switched (The audio can be selected in “Bilingual Audio Selection” 
before recording.)
- When a DVD-R disc is inserted in the disc tray while DVD drive is selected.
- When the recording mode is set to “XP” and “Audio Mode for XP Recording” is set to 
“LPCM”.
- When “DVD-R Rec for High Speed mode” is set to “On”.
≥You have used digital connection. Connect to other equipment using audio cables 
(analog connection).
≥The audio may not be changed in some discs due to the control by the producer of the 
material.
≥The audio for the SD VIDEO (MPEG4) is monaural.
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DVD(B).book  70 ページ  2003年8月5日 火曜日 午後3時30分