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User’s Manual
9-15
L350/L350D
Recovery discs
TOSHIBA support
If you require any additional help using your computer or if you are having 
problems operating the computer, you may need to contact TOSHIBA for 
additional technical assistance.
Before you call
Some problems you experience may be related to software or the operating 
system so it is important that you investigate other sources of assistance 
first. Before contacting TOSHIBA, try the following:
Review troubleshooting sections in the documentation supplied with 
your software and/or peripheral devices.
If a problem occurs when you are running software applications, consult 
the software documentation for troubleshooting suggestions and 
consider calling the software company’s technical support department 
for assistance.
Consult the dealer you purchased your computer and/or software. They 
are your best resource for current information and support.
Where to write
If you are still unable to solve the problem and suspect that it is hardware 
related, write to TOSHIBA at the location listed in the accomplanying 
warranty booklet or visit 
www.toshiba-europe.com
 on the internet.
Problem
Procedure
The following 
message appears 
when executing 
Recovery Disc 
Creator.
[
The Recovery 
Disc Creator can 
not be launched 
because there is 
no recovery 
partition.
]
You will see this message if you have previously 
chosen to remove the partition and are trying to 
create Recovery Media. When there is no 
recovery partition, the Recovery Disc Creator 
cannot make Recovery Media.
However, if you have already created a 
“Recovery Media”, you can use it to restore the 
recovery partition.
Simply follow the instructions in “Restoring the 
preinstall software from your creating Recovery 
Media” section in this manual. You will be 
directed to select Restore Original Factory 
Image
 from the drop-down menu. If you have not 
created Recovery Media, please contact 
TOSHIBA support for assistance.