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❖

Verify that signal strength is good using the utility provided 
with the Wi-Fi

®

 adapter.

❖

If another computer is on the same network, verify that it has 
network access, and can connect to the Internet. If, for 
example, the other computer cannot browse to a public Web 
site, the ISP’s (Internet Service Provider) service may be 
disrupted.

❖

Verify that the Service Set Identifier (SSID), or network 
name, is correct 

- 

i.e., that it matches the SSID assigned to the 

access point you are attempting to connect through. SSIDs are 
case-sensitive. 

❖

Check the Windows

®

 Control Panel's Device Manager to verify 

that the Wi-Fi

®

 adapter is recognized by the Windows

®

 

operating system, and that the driver is loaded. To access 
the Device Manager, from the Start screen begin typing 
Computer, or if you are in the Desktop screen, move your 
pointer over the upper or lower right corner of the screen. 
When the Windows

®

 Charms appear click the Search  (

) 

Charm, and then type Computer. Click Control Panel, 
System and Security, and then System. Carefully note any 
error messages 

- 

these will be very helpful if you should 

confer with a support technician at a later time.

To enable or disable wireless communication, use the 

F12 key

. For 

.

❖

Use IPCONFIG to verify that the computer has a useful IP 
address 

- 

one other than the private address of 

169.254.xxx.xxx assigned by Windows

®

.

From the Start screen, click 

Cmd

.

Click Command Prompt.

Enter 

IPCONFIG/ALL,

 and then press 

ENTER

.

The IP address for each active network adapter will be 
displayed.

❖

Connect your computer directly to your router or broadband 
modem, by plugging a standard CAT5 Ethernet patch cable 
(sold separately) into your computer's RJ45 Ethernet port. If 
your connection problem disappears, the problem lies in the 
Wi-Fi

®

 part of your network.