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 8620/8622 IP Phone User Guide – Issue 14, June 2010

Page 33

You can use Manual Call Forwarding or System Forwarding to forward calls. 

You can use Manual Call Forwarding to send incoming calls to another extension or external 
number. The following table describes Manual Call Forwarding options. 

1. Press the FWD button, or dial the manual call forwarding feature code 355. ENTER 

FORWARD DEST appears. 

2.  Enter the extension number, or press the OUTGOING button, and then dial the 

telephone number. FWD ALL CALLS TO <number> appears.

Do one of the following:

Press the FWD button, and then press 

 (Speaker), or lift and replace the handset. ANY 

CALL FORWARD CANCELED appears. 

You can use System Forwarding to route calls based on the type of call and the idle or busy 
status of your IP phone. You cannot program the System Forward destination. You can only turn 
it on or off. Contact your system administrator for more information.

Dial 354 to turn System Forwarding on. SYSTEM FORWARD ON appears. Dial 354 
again to turn System Forwarding off. 

Call Forward All Calls

All incoming calls are forwarded. 

355

Call Forward if no 
Answer

All incoming calls are forwarded if not 
answered. (The timer is set by the 
system administrator.)

356

Call Forward If Busy

When your IP phone is busy, all incoming 
calls are forwarded without ringing.

357

Call Forward If No 
Answer/Busy

All incoming calls are forwarded if your IP 
phone is busy or if you do not answer.

358

If the Configuration Assistant feature is enabled for your system, you can access a 
voice guided configuration portal that provides easy-to-use, remote access to the 
Call Forwarding feature. See 

 for details.