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Return and Warranty Policies 
Merchandise Returns / Repair Service 
1.  No merchandise may be returned for credit, exchange, or service without prior 
authorization from CRESTRON. To obtain warranty service for CRESTRON 
products, contact the factory and request an RMA (Return Merchandise 
Authorization) number. Enclose a note specifying the nature of the problem, 
name and phone number of contact person, RMA number, and return address. 
2.  Products may be returned for credit, exchange, or service with a CRESTRON 
Return Merchandise Authorization (RMA) number. Authorized returns must be 
shipped freight prepaid to CRESTRON, Cresskill, N.J., or its authorized 
subsidiaries, with RMA number clearly marked on the outside of all cartons. 
Shipments arriving freight collect or without an RMA number shall be subject to 
refusal. CRESTRON reserves the right in its sole and absolute discretion to 
charge a 15% restocking fee, plus shipping costs, on any products returned with 
an RMA. 
3.  Return freight charges following repair of items under warranty shall be paid by 
CRESTRON, shipping by standard ground carrier. In the event repairs are found 
to be non-warranty, return freight costs shall be paid by the purchaser. 
CRESTRON Limited Warranty 
CRESTRON ELECTRONICS, Inc. warrants its products to be free from 
manufacturing defects in materials and workmanship under normal use for a period 
of three (3) years from the date of purchase from CRESTRON, with the following 
exceptions: disk drives and any other moving or rotating mechanical parts, pan/tilt 
heads and power supplies are covered for a period of one (1) year; touchscreen 
display and overlay components are covered for 90 days; batteries and incandescent 
lamps are not covered.  
This warranty extends to products purchased directly from CRESTRON or an 
authorized CRESTRON dealer. Purchasers should inquire of the dealer regarding the 
nature and extent of the dealer's warranty, if any. 
CRESTRON shall not be liable to honor the terms of this warranty if the product has 
been used in any application other than that for which it was intended, or if it has 
been subjected to misuse, accidental damage, modification, or improper installation 
procedures. Furthermore, this warranty does not cover any product that has had the 
serial number altered, defaced, or removed.  
This warranty shall be the sole and exclusive remedy to the original purchaser. In no 
event shall CRESTRON be liable for incidental or consequential damages of any 
kind (property or economic damages inclusive) arising from the sale or use of this 
equipment. CRESTRON is not liable for any claim made by a third party or made by 
the purchaser for a third party.  
CRESTRON shall, at its option, repair or replace any product found defective, 
without charge for parts or labor. Repaired or replaced equipment and parts supplied 
under this warranty shall be covered only by the unexpired portion of the warranty. 
Except as expressly set forth in this warranty, CRESTRON makes no other 
warranties, expressed or implied, nor authorizes any other party to offer any 
warranty, including any implied warranties of merchantability or fitness for a 
particular purpose. Any implied warranties that may be imposed by law are limited 
to the terms of this limited warranty. This warranty statement supercedes all previous 
warranties. 
Trademark Information 
All brand names, product names, and trademarks are the sole property of their respective owners. 
Windows is a registered trademark of Microsoft Corporation. Windows95/98/Me/XP and 
WindowsNT/2000 are trademarks of Microsoft Corporation.