Справочник Пользователя для Inter-Tel 7000 8662

                                  Inter-Tel

®

 Model 8662 Endpoint User Guide

Using Agent Help, you can request help from a designated Agent Help extension
(usually a supervisor) during a call.

*

 When activated, the “helper” can hear you and

the other party, but the other party cannot hear the helper. 

1.

While on the call, press 

 

 

. 

2. 

Dial the Agent Help extension number (if not preprogrammed

†

).

3. 

Based on whether the call is accepted or rejected, a confirmation notice appears.

If the Agent Helper’s line is busy, you receive a notice confirming that the request has
been sent and that the call is proceeding.

When you receive an Agent Help request, your display indicates the request.

To accept an Agent Help request: Press 

 or the flashing 

 

button.

To reject an Agent Help request: Press 

or  

 

.

If the outside caller hangs up, the subscriber who sent the request and the Agent
Helper remain connected as a conference call. 

To end an Agent Help session: Hang up.

*

Agent Help may or may not be enabled for your system. Contact your system administrator for more 
information.

†

Agent Help extensions are assigned to feature buttons by your system administrator.

IN PROGRESS

AGENT HELP

 

FAILED

AGENT HELP

   

PROCEEDING

AGENT CALL

   

FROM JOHN SMITH

AGENT HELP CALL

    

CNF IN PROGRESS