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Appendix C

Troubleshooting and Common Questions

National Instruments Corporation

C-3

Getting Started with CAN for Windows NT

How can I determine which version of the NI-CAN software I have
installed?

Run the NI-CAN Diagnostic utility. To run the utility, select the NI-CAN
Diagnostic item under Start»Programs»NI-CAN Software for
Windows NT. The NI-CAN Diagnostic utility displays information about
the version of the NI-CAN software currently installed.

Which CAN interfaces does the NI-CAN software for Windows NT
support?

The NI-CAN software for Windows NT supports the PCI-CAN,
PCI-CAN/2, PCMCIA-CAN, and PCMCIA-CAN/2.

What do I do if the NI-CAN Diagnostic utility fails with an error?

Refer to the

Troubleshooting Diagnostic Utility Failures

section in this

appendix for specific information about what might cause the NI-CAN
Diagnostic utility to fail. If you have already completed the troubleshooting
steps, fill out the forms in Appendix E,

Customer Communication

, and

contact National Instruments.

How many CAN boards can I configure for use with my NI-CAN
software for Windows NT?

The NI-CAN software for Windows NT can be configured to communicate
with up to 10 CAN boards.

Are interrupts required for the NI-CAN software for Windows NT?

Yes, one interrupt per board is required.

How do I use an NI-CAN language interface?

For information about using NI-CAN language interfaces, refer to
Chapter 3, Developing Your Application, in the NI-CAN User Manual for
Windows 95 and Windows NT.

How do I use NI-CAN from within LabVIEW?

For information about using NI-CAN from within LabVIEW, refer to
Chapter 3, Developing Your Application, in the NI-CAN User Manual
for Windows 95 and Windows NT.