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Troubleshooting and 
Common Questions
This appendix describes how to troubleshoot problems with the NI-DNET 
software and answers some common questions.
Troubleshooting with the Measurement & Automation 
Explorer (MAX)
MAX contains configuration information for all CAN (DeviceNet) 
hardware installed on your system. To start MAX, double-click on the 
Measurement & Automation icon on your desktop. Your CAN cards are 
listed in the left pane (Configuration) under Devices and Interfaces.
You can test your CAN cards by choosing Tools»NI-CAN»Test all Local 
NI-CAN Cards 
from the menu, or you can right-click on an CAN card and 
choose Self Test. If the Self Test fails, refer to the 
section of this appendix.
Missing CAN Card
If you have a CAN card installed, but no CAN card appears in the 
configuration section of MAX under Devices and Interfaces, you need to 
search for hardware changes by pressing <F5> or choosing the Refresh 
option from the View menu in MAX.
If the CAN card still doesn’t show up, you may have a resource conflict in 
the Windows Device Manager. Refer to the documentation for your 
Windows operating system for instructions on how to resolve the problem 
using the Device Manager.