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 CHAPTER 7 TROUBLE SHOOTING 
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Question Recommendation 
I cannot print from my 
application software. 
• 
Make sure that the supplied Windows printer driver is 
installed correctly and selected in your application 
software. 
I cannot print the entire 
page. 
• 
Check that the size of paper in the feeder is the same 
as the paper size you selected in your application or in 
the printer driver. 
• 
Check that the interface cable is connected to the 
printer and computer securely. 
Computer indicates a 
device time-out.  
• 
If the Alarm LED is blinking, clear it referring to the 
‘Alarm Indications at a Glance’ section in this chapter, 
and then try to print again. 
• 
If the Alarm LED is off, wait a short while and then 
click the Retry button in the PC screen dialog box. 
• 
Check that the printer is On Line. 
Computer indicates 
Paper Empty. 
Paper is empty. Load paper in the Feeder, and then press 
Go to recover from the error status. 
Computer indicates Off 
Line 
Press Go to put the printer in the Ready state. 
Computer indicates 
Power Off 
Check that the printer is securely plugged into the AC 
outlet and that the Power button is On. 
Computer indicates an 
error message other 
than above.  
Check to verify the following; 
• 
The computer can work in bi-directional mode. 
• 
The printer port is correct. 
• 
Selection of the printer is correct. 
• 
Recommended interface cable is being used. (IEEE 
1284 compliant) 
Or, select the ‘Control’ tag in the driver and set the ‘Status 
Monitor’ to off. 
If you install the printer 
driver for your HL-
3450CN using the Plug 
& Play installation, the 
installation may fail 
sometimes and display 
the error dialog box as 
shown: 
 
 
Please reinstall the printer driver by clicking the ‘Add 
Printer’ icon in the Settings-Printer dialog box.