Справочник Пользователя для Carvin x-amp

  You  may  use our specialized service department to repair your X-Amp amp.  Call us Toll-Free 800-854-2235  for your
Service number so we will anticipate  your shipment.      

Put       

the        

Service         

Number        

on       

the        

carton        

and        

be        

sure       

to       

include         

a        

full

    

description        

of        

every        

problem         

when       

returning        

your        

unit.      Pack  the  amp  in  its  original carton using all its packing material

and return it by UPS  pre-paid.  Units with physical damage, missing parts, or damage from improper service are not
serviceable.  

 

• CALL BEFORE RETURNING

  If in doubt about a malfunction, please call our service department (toll-free) and we will help  you determine  if  your unit  i s
defective to avoid costly shipping.

• REPAIRS UNDER WARRANTY(1Year)

1 .

There is no charge for service under warranty.  However, shipping is to be paid both ways by the customer.

2 .

Include a copy of the original invoice to verify your warranty along with a full description of the problem(s).

3 .

Allow approximately 10 days for servicing.

4 .

Include a check for $15 to cover the  return shipping  charges or we can ship the items back COD for $15  (the cost of

shipping) 

plus the current COD fee.

5 .

Speaker Systems:  If you require a loudspeaker repair, you should remove the defective component (speaker) to save on 
shipping charges.

6 .

To avoid damage, ship only in the original carton (save your cartons—a replacement is $5 plus $5 shipping)

• REPAIRS OUT OF WARRANTY

1 .

After your warranty has expired, the service charge for the X-Amp will be $60 which includes  parts  (except  tubes),

labor 

and testing to bring your unit up to factory specifications.  Return shipping is an additional $15  (shipping i s

lower than the 

original catalog shipping cost because we use the same carton).  Include payment with your

return(personal checks are  accepted).
2 .

If there are no problems with the unit, a flat fee of 50% ($30) is charged for checking the amp out.

3 .

TUBES:  EL34  $18.00 ea.   12AX7: $8 ea.

4 .

Allow approximately 10 days for repair and testing, plus shipping time.

5 .

To avoid damage, ship only in the original carton (save your carton).

• SERVICING IN YOUR AREA

  You may select your own service center or have your own qualified technician work  on  the  unit  at  your  own  expense.  This
will not void the warranty unless damage was done because of improper  servicing.  Under the  ONE  YEAR  WARRANTY,
Carvin will ship parts pre-paid to you or  your  technician providing that the defective part(s) are first returned for our
inspection. If you do not have a qualified service person, we ask that you do not involve yourself in servicing the unit.

     LIMITED WARRANTY

  Your Carvin Professional Series Product is guaranteed against failure for ONE YEAR. Carvin will service the unit and
supply all parts at no charge to the customer providing the unit is under warranty.

CARVIN WILL NOT PAY FOR PARTS OR SERVICING OTHER THAN OUR OWN.

  This warranty is extended to the original purchaser  only  and is not transferable. THIS WARRANTY DOES NOT INCLUDE
FAILURES CAUSED BY INCORRECT USE, INADEQUATE CARE OF THE UNIT, OR NATURAL DISASTERS. A COPY OF
THE ORIGINAL INVOICE IS REQUIRED TO VERIFY YOUR WARRANTY.
  Carvin takes no responsibility for  any horn  driver or speaker  damaged by this unit. This warranty is in lieu of all other
warranties, expressed or implied. No representative or person is  authorized to  represent  or assume for Carvin  any  liability
in connection with the sale or servicing of Carvin products. No liability is assumed for damage due to accident, abuse, lack
of reasonable care, loss of parts, or failure to follow Carvin's directions. CARVIN SHALL NOT BE LIABLE FOR
INCIDENTAL OR CONSEQUENTIAL DAMAGES.

TOLL FREE 800-854-2235