Справочник Пользователя для Microsoft Customer Care Framework 2009, ExtCnctr, OLP-NL, GOV 66A-00222
Модели
66A-00222
Copyright © 2008 Microsoft Corporation
10
2.4 CCF Developer tools
CCF provides a set of tools to facilitate rapid development of customer care solutions.
1. DCS Software Factory is a set of Microsoft Visual Studio add-ins and Guidance automation
extensions that enable rapid development of workflow-enabled services using proven best
practices. The Factory supports the creation of WCF based Messages, conversational workflows,
service stubs from workflows and DCS service agents. It also helps in defining service contracts
and services as workflows.
practices. The Factory supports the creation of WCF based Messages, conversational workflows,
service stubs from workflows and DCS service agents. It also helps in defining service contracts
and services as workflows.
2. MCE Software Factory is a set of Visual Studio add-ins and Guidance automation extensions that
enable the creation of logical views and UI process workflows, the creation of a physical
representation of logical views for Winforms and asp.net.
representation of logical views for Winforms and asp.net.
3. HAT Software Factory is a set of Visual Studio add-ins and Guidance automation extensions that
enable the inspection of existing user interfaces such as windows and web applications and the
creation of UI automations as workflows. It also enables automatic deployment of the toolkit
artifacts.
creation of UI automations as workflows. It also enables automatic deployment of the toolkit
artifacts.
3 CCF 2008 and 2009 feature comparison
Components
Features
Description
CCF 2008
CCF 2009
CCF core
Authorization provider
Allows role based authorization for CCF clients
X
X
Logging Provider
Allows CCF logging through different providers
(file, event log…)
(file, event log…)
X
improved
Security extensions
Allows CCF Clients to operate in different
domains
domains
X
X
SSO Provider
Allows mapping of user identities across
systems
systems
X
X
Audit provider
Allows recording of an agent’s interaction with
customers and hosted applications
customers and hosted applications
X
improved
CTI provider
Allows connectivity to CTI systems
X
X
Application Integration
Framework (AIF)
Framework (AIF)
Client event bus for messaging, visual
containment, application loading, state
management…
containment, application loading, state
management…
X
improved
CITRIX Generic stub
Allows hosting of Citrix applications
X
improved
HAT
Win32 DDA
Provides generic access automations to win32
X
X