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Help and support

When you want to learn more about your phone, or if you're unsure how your phone should work,

there are several support channels for you to check.

To help you get the most out of your phone, there's a user guide in your phone with additional

instructions. On the start screen, swipe left, and tap Nokia Care.
You can also go to www.nokia.com/support, where you can find:
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Troubleshooting info

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Discussions

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News on apps and downloads

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Software update info

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Further details about features and technologies, and the compatibility of devices and

accessories

For support videos, go to www.youtube.com/NokiaSupportVideos.
If your phone isn't responding

Do the following:
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Switch the phone off, and remove the battery. After about a minute, put the battery back in, and

switch the phone on.

•

Update your phone software.

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Reset your phone. This restores the factory settings, and erases all your personal content,

including apps you've purchased and downloaded. On the start screen, swipe left, and tap

Settings > about > reset your phone.

If your issue remains unsolved, contact your network service provider or Nokia for repair options.

Before sending your phone for repair, always back up your data, as all personal data in your phone

may be deleted.