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Guest Paging Hints and Tips
Only give out pagers to guests waiting less than 1 hour.
If the wait is longer than this, request that the guest check back at the host stand in 30 to 45 minutes and
give them a pager at that point. Our studies have shown the “ditch rate” is higher the longer the wait time
quoted and a guest will decide not to wait within the first ten minutes of being quoted. This will also give
the host the opportunity to reconfirm the amount of time the guest can expect to wait.
Training is the key to success with a paging system.
Orientating your entire staff and training your host staff on the use of the paging system is key to the
success of the system. As a part of the general host training program, time must be set aside to teach
new hires about the use and care of the paging system. Be certain staff members understand the
importance of asking for the coaster back when the guest is seated.
Benefits of a VISUAL paging system
Bartenders see the pager or coaster flash and know to quickly close the tab of a waiting guest to help
speed table turns.
Host staff can page a guest, see them coming (with flashing pager in hand) and greet them by name or
meet them halfway.
Pagers are not lost or forgotten in the pockets of your guests.
LEETEK (LEE TECHNOLOGY KOREA.CO., LTD)