Справочник Пользователя для Lee Technology Korea Co. Ltd. LTK-1100
Guest Paging Hints and Tips
Only give out pagers to guests waiting less than 1 hour.
If the wait is longer than this, request that the guest check back at the host stand in 30 to 45 minutes and give them a pager
at that point. Our studies have shown the “ditch rate” is higher the longer the wait time quoted and a guest will decide not to
wait within the first ten minutes of being quoted. This will also give the host the opportunity to reconfirm the amount of time
the guest can expect to wait.
at that point. Our studies have shown the “ditch rate” is higher the longer the wait time quoted and a guest will decide not to
wait within the first ten minutes of being quoted. This will also give the host the opportunity to reconfirm the amount of time
the guest can expect to wait.
Make sure Out of Range is turned on.
Should the guest travel outside the range of the host sending unit the system will alert them to come back closer to the
restaurant or they will miss their page
restaurant or they will miss their page
. This will also remind the guest to return the pager should the
host forget to get it back.
Use locate mode at the end of each shift to make sure all pagers are back on the
charger.
charger.
This will guarantee that all pagers are returned to the charger at the end of each shift and acts as a check out
procedure for the hostess. Guests will leave pagers in the bushes out front, in the parking lot or in waiting areas.
Locate mode assists you in finding those misplaced pagers.
procedure for the hostess. Guests will leave pagers in the bushes out front, in the parking lot or in waiting areas.
Locate mode assists you in finding those misplaced pagers.
Training is the key to success with a paging system.
Orientating your entire staff and training your host staff on the use of the paging system is key to the success of the system.
As a part of the general host training program, time must be set aside to teach new hires about the use and care of the
paging system. Be certain staff members understand the importance of asking for the coaster back when the guest is
seated.
As a part of the general host training program, time must be set aside to teach new hires about the use and care of the
paging system. Be certain staff members understand the importance of asking for the coaster back when the guest is
seated.
Benefits of a VISUAL paging system
Bartenders see the pager or coaster flash and know to quickly close the tab of a waiting guest to help speed table turns.
Host staff can page a guest, see them coming (with flashing pager / coaster in hand) and greet them by name or meet them
halfway.
halfway.
Pagers / coasters are not lost or forgotten in the pockets of your guests.