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Section 3: Using the AirCard

When properly installed, the PCS Connection Card is a highly 
reliable product. Most problems are caused by one of these 
issues:

䊳

The wrong driver has been installed.

䊳

Network coverage is not available (either because you are 
outside the coverage area, or because of an account or 
network problem).

This section describes how to diagnose and solve these and 
other problems. If, after reading this section, you are unable 
to resolve a problem, please visit 

 or contact 

PCS Customer Service Solutions at 1-888-211-4PCS (4727).

You have installed the PCS Connection Manager Software to 
the host and connected the Handheld/Pocket PC to the host. 
ActiveSync launches but does NOT prompt that there is 
software to download, so you are unable to complete the 
installation process.

There was a failure in the host 
installation process or 
ActiveSync has failed to detect 
that there is software to 
download.

Uninstall the software and start the 
installation process again. For 
instructions, see ‘Uninstalling the 
PCS Connection Manager Software” 
on page 123.

KeyGuard is on.

Turn KeyGuard off. See page 74.