Справочник Пользователя для Honeywell International Inc. 9500LUPE

4. Tap OK. The certificate is loaded into the correct certificate store.

The Client will not start on the device with an 
error message about missing files.

Perform a soft reset.

The wireless network interface (port) does not 
appear in the main AEGIS screen.

•

The license is not valid (If you have entered a time-limited license, is 
your clock on the device correct?).

•

Restart the client - on the main screen tap Client > Restart.

•

Perform a soft reset.

•

If the radio is turned off or the radio card is not present, this will 
sometimes cause the port name to not appear.

•

If the radio driver is very old and does not support NDIS 5.1 
commands, the Client may not be able to detect it.

The wireless network interface appears, but 
when I select it and tap Configure, the Scan 
button is disabled.

Enable the radio; Start > Settings > Connections tab > Radio Man-
ager.

The client is not attaching to the correct AP.

The default network profile instructs the client to attach to the first 
available AP. On the Wireless Networks window, select a network, move 
it to Configured Networks, and then move it above default in the list.

The Client is failing authentication even though 
all my information was entered correctly.

1. Verify that the network profile for the AP corresponds to the 

authentication profile you created for it. 

•

Select the network profile in the Configured Networks list.

•

Tap Properties. The Profile Info tab opens - see page 

7-22

.

•

In the Authentication profiles drop-down list, select the profile 

you want to review.

•

Tap View. The User tab appears displaying the profile’s 

information.

2. Verify that you have configured the identity and password into the 

correct fields on the User tab in the authentication profile. If you are 
using PEAP or TTLS, the username and password are entered in 
the Tunneled authentication section.

My AP does not broadcast its SSID. Even 
though I have manually configured an AP with 
that name, the Client won't associate with it.

•

Make sure that the desired SSID is listed as the Network Name, not 
the Network Profile (which is a screen label).

•

Verify that Do Active Scan is selected on the Profile Info tab. If not 
selected, the Client will not attempt to find the AP.

I am authenticated, but I don't get an IP 
address through DHCP.

On the main screen, tap and hold on your AP, tap Configure on the 
popup menu, and select the Protocol tab. Verify that Renew IP Address 
is selected. 

I cannot attach to my old network that does not 
support 802.1x authentication, but is using 
WEP encryption.

•

Verify that you can see your SSID in the Available Networks list on the 
Wireless Networks tab. Move the SSID to the top of the Configured 
Networks list so that it is accessed first. If the SSID is not there, you 
can add it manually and enter the SSID as the network name.

•

Select the SSID and tap Properties.

•

On the Profile Info tab, select Do active scan if your AP does not 
broadcast its SSID. 

•

On the WEP Mgmt tab, select Use key for data encryption and Use 
key to authenticate with AP.

•

Enter the WEP Key.

•

On the Protocol tab, select Renew IP Address (unless you have 
entered one manually separate from the Client)

•

Note that the port status indicator in the main screen reads 
"Associated," not "Authenticated" when the connection is complete; 
although the log file will indicate "Entered AUTHENTICATED state."

I made changes, but they do not appear to have 
taken effect. 

Always tap OK before exiting a screen you have changed. Then restart 
the Client from the Client menu on the main screen.