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Your phone won’t 
unlock.
Have you inserted a new SIM card? Enter the new 
PIN code.
Do you have a replacement phone? Enter the 
default phone unlock code —1234.
Have you forgotten the unlock code?
 
Press 
M
 to 
change the unlock code (you need your security 
code).
Your PIN is 
blocked.
Enter the PIN unblocking code or contact your service 
provider.
Your PIN2 is 
blocked.
Enter the PIN2 unblocking code or contact your 
service provider.
Your SIM card 
won’t work.
Is the card inserted the correct way?
Is the gold chip visibly damaged or scratched? 
Return the card to your service provider.
Check the SIM and phone contacts. If they are 
dirty, clean them with an antistatic cloth.
The battery won’t 
charge.
Check the charger. Is it properly connected? Are 
its contacts clean and dry?
Check the battery contacts. Are they clean and 
dry?
Check the battery temperature. If it is warm, let it 
cool before recharging.
Is it an old battery? Battery performance declines 
after several years use. Replace the battery.
You can’t access 
your messages.
Are you in Iridium Satellite mode? If you do not 
have a GSM cellular cassette, you can only 
access your messages from cellular mode?
Is your GSM cellular cassette inserted? In order to 
access messages from cellular mode, you must 
have a GSM cellular cassette inserted.
INDY.book  Page 166  Thursday, August 20, 1998  8:57 AM