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If you are having problems with your TuneView Remote, this section provides troubleshooting 
information that will assist you in troubleshooting your TuneView for iPod.

If you are having communications issues, issues with other TuneView products, or if you need to 
reset to factory settings, please do the following:

Step 1:
On the TuneView Remote, press and hold the Wizard button 
and the Up Arrow button at the same time.  This is will reset 
your remote and an animated red lighting bolt will appear on the 
remote's screen.

Step 2:
On the TuneView Dock, locate the Pair With Remote button on 
the bottom of the dock.  Press this button with a paper clip (or 
similar object).  This will cause the dock's Status light to blink 
rapidly.  At this point, your dock is read to pair/sync with the 
first remote it detects.

Step 3:
On the TuneView Remote, press any button.  The animated red 
lighting bolt will disappear when communication has been estab-
lished with the dock.

If your have any problems with this process, contact Keyspan 
support.

The TuneView for iPod has a range of 150 feet in open space.  This distance may be reduce by 
the remote and dock's signal traveling through walls and other solid objects.  As you get to the 
limits of your remote control's range, your remote control navigation performance may appear to 
be sluggish or sporadic.  If this happens, move close to the TuneView dock.  

If you do not hear audio coming from the TuneView dock while your TuneView remote shows 
that a song is playing, please try a different audio cable if one is available.  You can also connect 
the audio cable directly to your iPod to rule out the iPod as the source of the problem.  Also, 
press the Wizard button to make sure that Mute is set to Mute Off.

TuneView for iPod - User Manual (rev 11/22/06)